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FAQ

12-Months OR 18-Months Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT.

For purchases made through other retailers:

Other retailers after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorised reselling of Anker products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?

  • Products without sufficient proof of purchase
  • Purchases from unauthorised resellers
  • Improperly operated devices
  • Physical damage from outside sources
  • Damage from misuse of products (including falls, extreme temperatures, water, operating devices improperly)
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues
  • Free products


2. When does the warranty begin?

It begins the day you place your order.


3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please contact us at [email protected] or visit us for verification as all items must be physically tested with the users' present.

Address and operating hours:

114 Lavender Street , CT HUB 2, #03-68, S338729

Tuesday - Friday, 10am - 6pm. Closed on Sat, Sun & PH.


4. What is a valid proof of purchase?

  • Our official online store order number or e-receipt, please show the order details on apps, screenshot images not accepted.
  • A dated sales receipt from an authorized Anker Reseller that shows a description of the product along with its price


5. What if I don’t have any proof of purchase?

  • If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.


6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.


7. Who are authorized Anker Retailers and Resellers?

Our Authorized Resellers:
Lazada www.lazada.sg/shop/anker-singapore-store-1

Qoo10 www.qoo10.sg/shop/ankersingapore

Shopee shopee.sg/anker_sg_store


8. For more information, please contact us at [email protected]

FAQ