Warranty

12-Months OR 18-Months Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT. 

For purchases made through other retailers:

Other retailers after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Anker products is strictly prohibited.

FAQs:

1. What isn’t covered by the warranty?

  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago for Anker brand products
  • Purchases made over 12 months ago for Anker sub-brand products (Eufy, Soundcore, Nebula, Zolo, Roav)
  • Non quality-related issues
  • Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at sales@ankersingapore.com

4. What is a valid proof of purchase?

  • Our official online store order number or e-receipt
  • A dated sales receipt from an authorized Anker Reseller that shows a description of the product along with its price

5. What if I don’t have any proof of purchase?

  • If you made your purchase through an authorized Anker Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

7. Who are authorized Anker Retailers and Resellers?

Our Authorized Resellers:
Lazada www.lazada.sg/shop/anker-singapore-store-1

Qoo10 www.qoo10.sg/shop/ankersingapore

Shopee shopee.sg/anker_sg_store

8. For more information, please contact us at support@ankersingapore.com

Warranty