Return & Exchange

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.

Please kindly be advised that all of our Anker products come with a hassle-free warranty. You can find your precise warranty period on the literature inside the box or verify with our customer service team. If your product does not meet your needs during this period, please contact us and let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

Thank you in advance for all of the information you are providing.

Warranty Information Tips

Order ID: You can find this in your website account's order history.

Product Name: You can find this in your website account's order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.

Return & Exchange: We will accept an exchange within 7 days from the order date. All exchange items must be new, unused and in complete original packaging box. Only a one-time exchange is allowed. Customer is required to top up the price difference if the replacement item is of a higher value than the original item. There is no refund if the replacement item is of a lower value than the original item. Please note that return for refund will NOT be accepted.

Reason for Request: Enter a short description of the problem here, e.g. "defective"

Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.

What is NOT Covered Under Warranty?

- Products without sufficient proof of purchase

- Items that have expired their warranty period

- Free products

- Repairs through 3rd parties

- Physical damage from outside sources

- Damage from misuse of products (including falls, extreme temperatures, water, operating devices improperly)

- Purchases from unauthorised resellers